The mission of AlternAire’s Customer Service is to always convey a passion for our client and their customers, and to consistently deliver the best service experience.
Vision Statement
Delivering Customer Satisfaction is about providing timely, responsive service with integrity, honesty and a passion for excellence; while meeting or exceeding the client’s expectations.
Statement of Work
Customer Service is any activity provided by AlternAire that enhances the ability of a client to realize the full potential value of AlternAire’s service, leading to Customer Satisfaction.
Customer Service Principles
- Recognize the importance of all clients and the role AlternAire plays in influencing the client’s customer perceptions. While impacting these perceptions, be professional, reliable, credible, responsive and friendly.
- Communicate promptly and honesty and via the client’s choice of medium.
- Be a voice for the client.
- When a problem arises, which is inevitable; view the problem as an opportunity to improve. Solving problems will enable us to raise the quality of our service.
- Listen well, be responsive and demonstrate a sense of urgency. Understand that how something is said has a significant influence on how it is received. “Under promise and over deliver”.
- Strive to make it easy for our clients to do business with AlternAire in an effort to ensure that AlternAire remains their preferred supplier.